Service, Support, Maintenance and Repairs
Continuous operation is the key to any successful business. From raw material deliveries arriving for production to outgoing sold merchandise heading to customers. Should a delay occur to any part of production, increased costs start to add up, not to mention harming relationships with customers due to not meeting agreed supply times. Reliable and efficient door systems are key to the above points, and HS Doors maintains this efficiency on behalf of many satisfied customers through ongoing service visits and prompt callout attendance.
Planned Maintenance
All automated doors, shutters, barriers and gates involve the use of motors and complicated electronics. At times, either can have operational issues even without operator misuse. Regular maintenance and servicing help to minimise breakdowns as well as increase the operational lifespan of any hardware. Just like a car or van requires regular servicing, so too do your motorised doors, gates and shutters. Emergency callout repair costs can be expensive, not to mention the inconvenience caused and the resulting production downtime. Regular planned service and maintenance to your doors and shutters will minimise the potential for sudden and repeated breakdowns. We can offer planned and ad hoc maintenance services for individual and larger chain businesses. Whatever you require, we have something to suit your needs, from fixed-price service contracts to one-off service visits. In line with current legislation regarding regular checks on machinery in the workplace, HS Doors provides peace of mind for those individuals responsible, ensuring their workforce is carrying out their duties in a safe environment.
Reactive Repairs
Regular planned maintenance will only reduce breakdowns and cannot prevent user error, accidental collision, or misuse. If a door shutter or gate has become damaged or rendered out of action, what do you do next to get your business flowing again, or at the very least, make the door safe? HS Doors are just a phone call away. Not all repairs are urgent, but if you feel you need attention as soon as possible, we will provide an ETA according to our engineers ‘ locations. If it’s the same day you want, then you will get it on the same day. The costs for our attendance will be made clear before proceeding with an order or as per the agreed-upon rates set for existing customers. Once on site, our engineers will do everything possible to leave the door fully operational on that initial visit, assuming, of course, that no non-stock parts are required. Once your door or shutter has been repaired or made safe, a report sheet will be provided, highlighting any further works or parts needed. This enables us to produce a quotation detailing what is necessary to return your asset to complete working order.
Maintenance Support
If you have a competent maintenance department, then you already have the workforce, either on-site or mobile, that could, in theory, provide basic support for a minor door malfunction. Some breakdowns can be caused by very simple occurrences that are corrected without the need to call out an outside company and incur unnecessary expenses. HS Doors can work with your maintenance staff to provide basic training, which can ultimately save you money by equipping them with the competence to carry out basic, minor repairs.
Spare Parts
At our base, HS Doors holds a stock of varied manufacturers’ consumable spare parts, which means we can return to the site within a shorter time period from the acceptance of a quotation and return your doors, gates, and shutters to a complete working order. This means shorter downtimes in production, which can be delayed due to waiting for parts deliveries.
